Security Policy
How we protect your data and ensure your security
1. Our Security Commitment
At CoursePilot, we take the security of your data seriously. This Security Policy outlines our security practices and commitment to protecting your information.
2. Infrastructure Security
Our application is hosted on secure, industry-leading cloud infrastructure with the following protections:
24/7/365 Monitoring
Continuous monitoring of all systems and components
Multi-layered Firewalls
Advanced intrusion detection systems
Regular Security Updates
Timely patches and security upgrades
Redundant Systems
High availability architecture
3. Data Protection
We implement multiple layers of data protection:
End-to-End Encryption
- AES-256 encryption for data at rest
- TLS 1.3 protection for data in transit
- Regular encrypted backups
- Strict role-based access controls
4. Access Controls
We maintain strict access controls to protect your data:
Strong Password Requirements
Complex password policies that enforce security best practices for all users.
Multi-factor Authentication
MFA required for all administrative access to ensure only authorized personnel can access sensitive systems.
Principle of Least Privilege
Users only have access to the specific data and systems required for their job functions.
Regular Access Reviews
Periodic reviews ensure access rights are appropriate and unnecessary access is promptly removed.
5. Incident Response
In the event of a security incident, we have comprehensive procedures in place:
24/7 Monitoring
Constant vigilance for security alerts
Response Team
Dedicated incident response experts
Response Procedures
Documented response protocols
Customer Notification
Timely alerts to affected users
6. Compliance and Certifications
CoursePilot maintains compliance with industry security standards including:
SOC 2 Type II
FERPA
GDPR
Third-party Audits
7. Penetration Testing
We conduct regular penetration testing to identify and address potential security vulnerabilities:
- Annual third-party penetration testing
- Continuous vulnerability assessments
- Immediate remediation of critical findings
8. Employee Security Training
All employees receive comprehensive security training including phishing awareness, data handling best practices, and incident reporting procedures.
9. Data Backup and Recovery
We maintain robust backup and disaster recovery procedures to ensure business continuity and data protection.
Automated daily backups with 99.9% recovery time objective (RTO) and minimal data loss tolerance.
10. Network Security
Our network infrastructure employs multiple layers of security including firewalls, intrusion detection systems, and network segmentation to protect against unauthorized access.
11. Application Security
Our applications undergo rigorous security testing and follow secure coding practices including input validation, output encoding, and protection against common vulnerabilities.
We implement OWASP Top 10 security controls and conduct regular code security reviews.
12. Third-Party Security
We carefully vet all third-party vendors and service providers to ensure they meet our security standards and maintain appropriate data protection measures.
13. Data Privacy
We implement privacy-by-design principles and maintain strict data handling procedures in compliance with applicable privacy regulations including GDPR and FERPA.
We collect only necessary data, retain it only as long as needed, and provide users with control over their personal information.
14. Reporting Security Concerns
If you discover a security vulnerability or have security concerns, please contact our security team immediately at:
We may update this Security Policy as our security practices evolve. We will notify customers of significant changes to this policy.